Buyer protection

Buy with confidence

If your item doesn’t arrive or is significantly not as described, you’ll get a full refund if you report the issue to us within 3 days of the date of purchase.

You don’t need to pay extra to be eligible. Your full purchase price (including shipping and any applicable taxes/duties) is protected automatically if you qualify for Garage Buyer Protection.

To keep you safe, we recommend that all communication take place in the app and not to share personal or financial information for online transactions.

How do returns work?

Return requests must be made within 3 days of confirmed delivery and before the buyer has confirmed receipt of their order. All sales are final after the buyer confirms receipt or 3 days after delivery.

An item is eligible for a return or refund if it meets one of the following conditions:

Item is not as described, there is undisclosed damage to the item, seller has not shipped the item, or incorrect / missing item.

An item is not eligible for a return or refund for one of the following conditions: Item was accurately described in the listing, item odor, change of mind, return request made more than 3 days after received, return request made after the item is marked as “received” by the buyer, or transaction conducted offline.

Sales tax

Garage collects, reports, and remits sales tax for our sellers for all required states. The tax rate applied to your order will be a combined state and any applicable county, city, or other local rate of the delivery address. If you live in a state that doesn’t impose sales tax, sellers may see tax on orders shipped to another state that does impose a sales tax.

Support

Need help with a return? We’re available 7 days a week at support@withgarage.com or (201) 293-7164.